Refund policy

No Return Policy:

At AJM Essentials Beauty Boutique, LLC, your satisfaction and safety are our top priorities. Due to the personal nature of our products and to ensure the highest standards of hygiene, health, and product integrity :

All Sales are Final.

 

No Returns or Exchanges

We do not accept returns or exchanges on any items, including but not limited to:

  • Cosmetics

  • Skincare and personal care products

  • Beauty tools and accessories

* This policy is in place to protect the health and safety of our customers and to comply with industry hygiene regulations. Once a product leaves our seller's fulfillment center, we cannot guarantee that it has remained in its original, uncontaminated condition.

2. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We will gladly resolve the issue by offering one of the following, based on the situation:

  • A replacement of the damaged or incorrect item

  • A partial or full refund

To initiate a claim, please email us at ajmessentialsbeauty@gmail.com with:

  • Your order number

  • A clear description of the issue

  • Photos showing the damaged or incorrect item

Claims submitted after 7 days from delivery may not be eligible for resolution.

3. Order Cancellations

Orders can only be canceled or modified within 2 hours of purchase. After this window, all orders are final and cannot be changed or refunded due to the automated nature of our seller's fulfillment process.

4. Non-Returnable Items

For clarity, we do not accept returns on any of the following:

  • Opened or used products

  • Items labeled as “final sale”

  • Personal care products (for health/hygiene reasons)

  • Gift cards and promotional items

Need Assistance?

We are here to help! If you have any concerns with your order or need assistance, please reach out to our support team:

📧 Email: ajmessentialsbeauty@gmail.com

Thank you for supporting AJM Essentials Beauty Boutique, LLC, a small business committed to providing safe, great quality beauty and personal care products.